Automated IVR Solutions

Interactive Voice Response (IVR) is a phone system application that prompts callers with recorded messages and options and processes voice input and/or touch-phone keypad selections from these menus. The IVR script responds to this input by providing appropriate information in the form of voice answer or provides a connection to a "live" operator.

Business phone systems and call centers often implement IVR systems to facilitate communicating with customers by guiding customers through proper call flow to route the service request to appropriate destination.IVR, Automated IVR, Automated Call Flow We develop IVR solutions which can define user friendly call flow and interact with virtually any type of database or web services to lookup and update data for any application in an enterprise. IVR can also be just one component of many other phone functions including automatic call distribution, database access, voice message broadcasting and automatic dialing processes.

Our IVR Expertise

With advancement in technology, it is possible to integrate IVR solutions with virtually any kind of system. This makes IVR solutions useful in cases never thought before. Imagine if you could dial a number to control electricity at your office or how about turning office VPN on or off from outside. Those are few of the many possibilities with Automated IVR Solutions. At xCelerated we've implemented numerous IVR solutions across various industries and our programmers can custom design any of your complex phone system flow into a customer friendly IVR solution.

Common IVR Applications

There are few of the various possible applications for automated IVR solutions including but not limited to:

  • Phone banking
  • Survey
  • Credit card payment
  • ACD with skill based routing
  • Shipment tracking
  • Order tracking
  • Appointment systems
  • Real Estate Listings
  • Fund Raising and Volunteers
  • Emergency Information
  • Travel Related Information

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xCelerated Technologies can help you automate your business flow with automated IVR Solutions or support your existing IVR implementation.

Please Contact Us today to know how you can get Automated IVR Solutions for your business.

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If you have any questions about our services or wish to submit an RFP, please contact us and one of our staff members will get in touch with you.

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